E-government, also known as electronic government, provide government services to citizens and provide citizens with more convenient access to government information by using information technology and e-commerce. There are several models of e-government :
1) Government-to-Citizens(G2C)
This is an e-government category which includes all the interactions between a government and its citizen. Citizens can interact with the government form their homes. Beside, it also enables citizens to ask questions and receive answer of government agencies.
2) Government-to-Business(G2B)
Interactions between government and businesses belong to this category. This relationship works two ways: government-to-business and business-to-government. Government sells products or provide services to businesses and businesses also sell goods or services to government.
3) Government-to-Government(G2G)
This category consists of activities within government units and between governments. Their objective is to improve the effectiveness or the efficiency of the government.
4) Government-to-Employees(G2E)
Activities and services between government units and employees are included in this category. This enables efficient communication between government and employees.
Implementation of e-government in Malaysia started since the initiation of Multimedia Super Corridor (MSC) by Malaysia government in 1996. There are some e-government project in Malaysia:
1) Generic Office Environment (GOE)
GOE aimed to introduce a fully integrated, distributed and scalable office environment that leverages use of multimedia use of technology.It enables efficient communication, allowing collaboration across all workers and ensure right information reach right people at right time.
2) Electronic Procurement Project
This project aims to re-engineer, automate and transform current procurement system. It covers central contract. tender and direct purchase. EP project also increase transparency, save times and money as it encourages suppliers to go electronic. Example for this project is eperolehan.
3) Human Resource Management Information System ( HRMIS )
This project provide single interface to perform human resource management functions effectively and efficiently by government employees.
4) Project Monitoring System ( PMS )
A mechanism created to monitor project implementation throughout various government agencies and statutory body. It also enables exchanging of ideas and demonstrate best practices in information management and communication services.
5) Electronic Service Directory ( eServices )
Citizens of Malaysia can have transactions with government and make payments such as electricity and telephone bills by this project.
6) Electronic Labor Exchange ( ELX )
The objective of this project is to mobilizations of human resources and optimize work force utilization. It enables matching of jobs seekers and jobs vacancies. For example, JobsMalaysia.gov.my.
7) E-Syariah
E-Syariah improves the quality services in Syariah courts and enhance the Islamic Affairs Department's effectiveness. It enables better monitoring and co-ordination of its agencies and improving the management of its 102 Syariah courts. For example, E-syariah portal.
Citizen's adoption strategies:
1) Enhance and strengthen existing e-government system
Improve the system and increase processing speed to serve citizens better. Make sure that information, data and application are reliable, accurate and updated.
2) Education and publicity
To encourage the adoption of e-government, education can help citizens have better understanding and knowledge of e-government. Publicity such as news or article in newspaper or website can increase citizens' awareness towards e-government.
3) Improve service quality
Service quality is important to encourage citizens to use e-government. Short processing time and ease of use of services provided can attract more citizens choose to use e-government. Besides, services provided must serve their needs.
Read more:
Malaysia Government Portal
E-goverment
Implementation of electronic government in Malaysia
Role of government: as an enabler, regulator, and provider of ICT based services
1) Government-to-Citizens(G2C)
This is an e-government category which includes all the interactions between a government and its citizen. Citizens can interact with the government form their homes. Beside, it also enables citizens to ask questions and receive answer of government agencies.
2) Government-to-Business(G2B)
Interactions between government and businesses belong to this category. This relationship works two ways: government-to-business and business-to-government. Government sells products or provide services to businesses and businesses also sell goods or services to government.
3) Government-to-Government(G2G)
This category consists of activities within government units and between governments. Their objective is to improve the effectiveness or the efficiency of the government.
4) Government-to-Employees(G2E)
Activities and services between government units and employees are included in this category. This enables efficient communication between government and employees.
Implementation of e-government in Malaysia started since the initiation of Multimedia Super Corridor (MSC) by Malaysia government in 1996. There are some e-government project in Malaysia:
1) Generic Office Environment (GOE)
GOE aimed to introduce a fully integrated, distributed and scalable office environment that leverages use of multimedia use of technology.It enables efficient communication, allowing collaboration across all workers and ensure right information reach right people at right time.
2) Electronic Procurement Project
This project aims to re-engineer, automate and transform current procurement system. It covers central contract. tender and direct purchase. EP project also increase transparency, save times and money as it encourages suppliers to go electronic. Example for this project is eperolehan.
3) Human Resource Management Information System ( HRMIS )
This project provide single interface to perform human resource management functions effectively and efficiently by government employees.
4) Project Monitoring System ( PMS )
A mechanism created to monitor project implementation throughout various government agencies and statutory body. It also enables exchanging of ideas and demonstrate best practices in information management and communication services.
5) Electronic Service Directory ( eServices )
Citizens of Malaysia can have transactions with government and make payments such as electricity and telephone bills by this project.
6) Electronic Labor Exchange ( ELX )
The objective of this project is to mobilizations of human resources and optimize work force utilization. It enables matching of jobs seekers and jobs vacancies. For example, JobsMalaysia.gov.my.
7) E-Syariah
E-Syariah improves the quality services in Syariah courts and enhance the Islamic Affairs Department's effectiveness. It enables better monitoring and co-ordination of its agencies and improving the management of its 102 Syariah courts. For example, E-syariah portal.
Citizen's adoption strategies:
1) Enhance and strengthen existing e-government system
Improve the system and increase processing speed to serve citizens better. Make sure that information, data and application are reliable, accurate and updated.
2) Education and publicity
To encourage the adoption of e-government, education can help citizens have better understanding and knowledge of e-government. Publicity such as news or article in newspaper or website can increase citizens' awareness towards e-government.
3) Improve service quality
Service quality is important to encourage citizens to use e-government. Short processing time and ease of use of services provided can attract more citizens choose to use e-government. Besides, services provided must serve their needs.
Read more:
Malaysia Government Portal
E-goverment
Implementation of electronic government in Malaysia
Role of government: as an enabler, regulator, and provider of ICT based services
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